Privacy Policy

Porkka UK & Ireland — Operated by Catercall Ltd

Last updated: 19 October 2026

1. Who we are

This website, www.porkka.co.uk, is operated by Catercall Ltd, the official UK & Ireland distributor of Porkka refrigeration products.

Catercall Ltd is the data controller responsible for personal information collected through this website.

For enquiries about this Privacy Policy or how we handle your personal information, please contact:

Email: porkkaenquiries@catercall.co.uk

2. Information we collect

We may collect and process the following personal information:

• Your name, company name, email address and telephone number.
• Account registration details and securely stored password information.
• Information submitted through contact forms, product enquiries and quotation requests.
• Product specifications and configurations created using our online cold room configurator.
• Correspondence relating to purchases, quotations, installations, servicing and customer support.
• Technical information about your use of our website, including IP address, browser information and cookie preferences.
• Marketing preferences, where you have chosen to receive communications from us.

We do not ask you to provide sensitive personal information through our standard registration or enquiry forms.

3. How we use your information

We use personal information to:

• Create and manage customer accounts.
• Provide access to our online product configurators.
• Respond to enquiries and prepare quotations.
• Process orders and provide products and services.
• Communicate about deliveries, installations, warranties and after-sales support.
• Maintain website security and prevent misuse.
• Improve our website and understand how visitors use it.
• Send marketing communications where we have an appropriate lawful basis to do so.
• Meet our legal and regulatory obligations.

4. Our lawful basis for processing

Under UK data protection legislation, we rely on one or more of the following lawful bases:

Contract: Where processing is necessary to provide products or services you have requested, or to take steps before entering into a contract.

Legitimate interests: Where processing is reasonably necessary for operating our business, responding to enquiries, managing customer relationships, improving our services or maintaining website security, provided these interests are not overridden by your rights.

Consent: Where you have given permission for particular activities, including optional marketing communications and non-essential cookies where consent is required.

Legal obligation: Where we must retain or process information to comply with applicable laws.

5. Customer registration and the cold room configurator

Customers may register for an account to access certain features of the Porkka website, including our cold room configurator.

We collect registration information to identify users, administer accounts and provide access to these services.

Configuration information may be retained to support customer enquiries, quotation preparation and technical assistance.

Registration does not automatically constitute consent to receive marketing communications.

6. Marketing communications

Where you choose to receive marketing communications, we may contact you about Porkka products, new developments, promotions and related services.

Marketing consent is optional and is not a condition of registering for an account.

You may withdraw consent at any time by using the unsubscribe facility in our emails or contacting porkkaenquiries@catercall.co.uk.

Where permitted by law, we may also contact business customers about relevant products and services on another applicable lawful basis. You may object to direct marketing at any time.

7. Cookies and website analytics

Our website uses cookies and similar technologies for essential website functionality, account management, security and, where permitted, analytics and other purposes.

Non-essential cookies are subject to the consent requirements applicable to them.

You can manage your cookie preferences using the consent controls provided on our website.

Further information is available in our Cookie Policy (UK).

8. Sharing your information

We may share personal information with trusted organisations where reasonably necessary, including:

• Porkka Finland and relevant manufacturers for product enquiries, technical support, warranty matters and order fulfilment.
• IT providers, website hosting companies and software service providers.
• Delivery, installation and service partners.
• Payment processors and professional advisers.
• Public authorities where disclosure is legally required.

We require service providers processing personal information on our behalf to apply appropriate data protection safeguards.

We do not sell your personal information to third parties.

9. International transfers

Some suppliers or service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate legal transfer mechanism or other permitted safeguard is in place where required by applicable data protection legislation.

10. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and contractual obligations.

Customer account information will generally be retained while an account remains active, subject to applicable retention requirements.

Enquiry and quotation information may be retained where necessary for ongoing customer relationships, follow-up communications or legitimate business records.

You may request deletion of your account or personal information, subject to any legal obligations requiring continued retention.

11. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is restricted to authorised personnel and service providers who require it for legitimate business purposes.

Although we take reasonable security precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Your data protection rights

Subject to applicable legal conditions and exemptions, you have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Withdraw consent where processing relies on consent.
• Request transfer of eligible information to another organisation.
• Complain to the Information Commissioner’s Office (ICO).

To exercise your rights, please contact porkkaenquiries@catercall.co.uk.

You may also contact the ICO through www.ico.org.uk.

13. Third-party websites

Our website may contain links to third-party websites, including manufacturers, suppliers and social media platforms.

We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy periodically to reflect changes to our services, legal requirements or data processing activities.

The latest version will be published on this page, together with its revision date.

15. Contact us

For questions about this Privacy Policy or how Catercall Ltd processes your personal information, please contact:

Catercall Ltd
Porkka UK & Ireland
Email: porkkaenquiries@catercall.co.uk
Website: www.porkka.co.uk